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Houres of Operation:
We are open 9am - 4:00 pm EST (USA) Monday-Friday. You can order at your convenience 24 hours a day via our website. You can also fax an order to 1-509-694-9304 or email an order to orders@alteya.com.

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Payment Options:
For online orders we accept the following payment methods: Visa , Mastercard, American Express, Discover, and eCheck. We process our payments through the secure payment processing systems of PayPal (www.paypal.com). PayPal is a global leader in online payment solutions with 64 million account members worldwide and is available in 45 countries around the world.

We also take payments by checks and wire transfers. Please contact us for more information.

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Delivery:
Orders received after 11am EST are usually shipped from our warehouse on the next business day. Back ordered items not available at the time of processing are sent out as soon as they are available without any extra charge.

Please note that orders are not shipped until full payment has been received.
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Back-Ordered Items:
Most orders are shipped within 24-48 hours. If an item is not in stock, we will not back order. Please re-order.
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Return Policy:
Due to the nature of our products, we cannot accept returned items. Please call us at 630.854.3392 if you have any questions.
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Damages:
Damages must be reported to the shipping courier and us immediately. Inspect all packages at the time of receipt. In the event that you receive an order that has been damaged make sure the driver/delivery person noted this fact on the delivery sheet. You should then immediately contact the carrier office so that they can inspect the shipment. If you do not do this, then you accepted the box in good condition and nothing can be done about the damages. Once a package has been signed for it is assumed the package was delivered in good order.
Once the order leaves our store, we are not responsible for damages or loss in transit. By placing an order you accept our terms and conditions.

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